Repair Receipt Note (RMA)
You are in the RMA portal of proLogistik. Please fill out the following form completely. After that, you will receive a repair receipt from us by e-mail. Please print it out and enclose it with the goods. We need accurate data from you in order to process the repair quickly and efficiently for you. Note: A login function to the portal is already in progress and will be made available as soon as possible.
If a cost estimate is to be prepared following the fault analysis, before the start of the repair, please make a note of this here. For unconfirmed cost estimates we charge a flat rate of 99 € net per device. When ordering a new replacement device, it is possible to offset the KVA flat rate. The flat rate includes administration and technology. If we do not receive a response from you within 10 days, we will return the goods to you unrepaired and charge the flat rate. Packaging costs, shipping and transport costs are to be paid additionally.
Thank you, your proLogistik team!