What is order management?
When a customer uses a logistics service, an order is placed. This order must be controlled in some way. This proactive control takes over order management with the aim of performing the service exactly according to customer requirements and within the specified time frame.
Which tasks fall under order management?
In logistics companies, it is usually the department managers or they themselves who take over order management. There are different tasks that need to be performed and things that need to be considered. These include:
- Acceptance of an order
- Prioritization of all orders on hand (according to urgency or importance)
- Instructing employees on the tasks at hand
- Documentation of order processing
- Execution of the order
If, for example, a warehouse order comes in, the warehouse manager takes over order management. He accepts the order and informs his employees about the upcoming tasks. During the process, he performs quality control checks to ensure customer satisfaction.