Returns slip

Returns slip: all key information at a glance

Goods and merchandise that are taken back by the actual sender, even though they have already reached the recipient or are on their way there, are referred to as returns. The reasons for returns are usually physical (shipping damage, etc.) or contractual (incorrect deliveries, deviating quality, etc.) – both the sender and the recipient can be the initiator of returns.

In order to be able to effectively control and take back these goods, certain information is required. A returns slip is therefore usually enclosed with deliveries of goods and contains the necessary information. Returns management, i.e. the entire processing of returns, is particularly important in the field of e-commerce. The overriding goal is to satisfy customer needs. By returning a product or requesting it back from the sender, they will in turn receive a replacement delivery, a credit note for another purchase or a refund of the amounts paid.

Important: As the end consumer has a statutory right of withdrawal in the online business, there is a high rate of returns here in particular. The handling of such returns is complex and expensive, but can be controlled with the help of targeted process optimization and the use of modern software. The returns slip contains details such as the customer and item number as well as other product-specific details that allow better differentiation.