What is fulfillment?
Fulfillment means "fulfillment" or "execution" in German. Fulfillment refers to the entire process of order processing, especially in the area of e-commerce. Fulfillment tasks are usually handled by logistics service providers. These then take on the following tasks, for example:
- Acceptance of orders
- Article master data maintenance
- Packing of goods and products
- Franking of shipments
- Shipping to the end customer
- Returns management
The logistics service provider can take over the complete range of logistical tasks, so that the online store operator can concentrate on the online store itself. A fulfillment contract is concluded between the two parties, which requires close communication and transparency.