Our cooperation does not end with the moment of acceptance. We not only master our job as a software and hardware manufacturer, but are also available to you as a competent contact. We offer experienced employees who will give you professional assistance.
Our web-based service ticket system will make sure that no customer request is ever lost. No matter if you contact us by email, phone or through our online service portal: We only consider your request completed when we have found a shared solution. Our support only employs specialists from the areas of software and application development. This way, we can ensure high consultant quality that exceeds the usual support service by far. We also offer real-time support - our employee can connect to your system with a client and provide targeted support.
The software support by proLogistik comprises the three components of software maintenance, database maintenance and service maintenance. All maintenance contracts can be designed according to your individual wishes to offer customised support. When concluding a software maintenance contract, we will take over support for the system software delivered by us and the associated user software.
Within the scope of our service agreement, we optionally offer:
We are available to you with our life cycle support for smaller further software development in your present range. We can offer the service of changes on short notice and maintain a cooperative partnership together. You can reach our life cycle support via our service hotline, which will connect you to our competent life cycle team
We test any warehouse management software in advance in our in-house warehouse, in order to subject all functions to an endurance test. This way, both technology and support will be optimised sustainably.
„WE STRIVE FOR PERSONAL AND INTEGRATED CONSULTING.“