Fulfillment

What is fulfillment?

Fulfillment refers to the entire order processing process, particularly in the area of e-commerce. Fulfillment tasks are usually performed by logistics service providers. These then take on the following tasks, for example:

• Acceptance of orders
• Order picking
• Article master data maintenance
• Packaging of goods and products
• Franking of consignments
• Shipping to the end customer
• Returns management

The logistics service provider can take on the full range of logistics tasks so that the online store operator can concentrate on the online store itself. A fulfillment contract is concluded between the two parties, which requires close communication and transparency.