{"id":60493,"date":"2026-10-01T22:36:54","date_gmt":"2026-10-01T20:36:54","guid":{"rendered":"https:\/\/www.prologistik.com\/solutions\/returns-made-easy\/"},"modified":"2026-10-02T11:12:42","modified_gmt":"2026-10-02T09:12:42","slug":"returns-made-easy","status":"publish","type":"page","link":"https:\/\/www.prologistik.com\/en\/solutions\/returns-made-easy\/","title":{"rendered":"Returns Made Easy"},"content":{"rendered":"        \n            <!-- pagehead -->\n        \n                    \n\t\t\t<div id=\"pagehead-block_d28b3272089dd44ccf937fc11d9e2cf0\" class=\"pagehead size-small\">\n\t\t\t\t\t\t\t<div class=\"pagehead-canvas\">\n\t\t\t\t<div class=\"pagehead-content has-bg-color bg-color-green\">\n\t\t\t\t\t<div class=\"pagehead-content-inner\">\n\t\t\t\t\t\t<div class=\"pagehead-icon icon-color-white\" data-aos=\"fade-up\" data-aos-delay=\"0\" style=\"mask-image: url(https:\/\/www.prologistik.com\/wp-content\/uploads\/icon-wholesale-small.svg); -webkit-mask-image: url(https:\/\/www.prologistik.com\/wp-content\/uploads\/icon-wholesale-small.svg);\"><\/div>\t\t\t\t\t\t<span class=\"pagehead-subheadline\"  data-aos=\"fade-up\" data-aos-delay=\"50\">Returns Made Easy  <\/span>\t\t\t\t\t\t<h1 class=\"pagehead-headline\" data-aos=\"fade-up\" data-aos-delay=\"100\">Automated, scan-based returns processes with pLG WMS<\/h1>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<div class=\"pagehead-background\">\n\t\t\t\t<!-- image_id: 60477 | alt: R\u00fccksendung am modernen Packarbeitsplatz -->\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"test\" src=\"https:\/\/www.prologistik.com\/wp-content\/uploads\/Ruecksendung-am-modernen-Packarbeitsplatz.png\" alt=\"R\u00fccksendung am modernen Packarbeitsplatz\" \/>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n        \n                    \n            <!-- end:pagehead -->\n        \n            \n\n<section class=\"gb-container gb-container-7b075861\">\n<div class=\"gb-container gb-container-b85470c7\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-c5769199\">\n<div class=\"gb-grid-column gb-grid-column-d50ee589\"><div class=\"gb-container gb-container-d50ee589\">\n\n<p class=\"wp-block-paragraph\">These figures are shocking not only for online retailers: More than 500 million shipments containing over one billion items are returned each year in Germany alone\u2014with the fashion and textile industry leading the way <em>(Source: EHI Retail Institute and the Returns Management Research Group at the University of Bamberg). <\/em> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The return rate for textiles and shoes ranges from 20 to 50 percent. Each individual return costs retailers an average of 5 to 10 euros for shipping, inspection, and processing, resulting in total losses amounting to several billion euros.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Added to this are external costs resulting from CO\u2082 emissions\u2014for example, approximately 1,500 grams of CO\u2082 equivalents per returned fashion item, which cause climate-related damage amounting to hundreds of millions.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For <strong>fast-growing e-commerce startups<\/strong>, managing returns as efficiently as possible is a <strong>strategic success factor.<\/strong> The reality is quite different: While many companies are continuously optimizing their processes for receiving and shipping goods, returns often remain a bottleneck. Manual checks, data discrepancies, and long processing times tie up valuable resources and delay the return of saleable merchandise to inventory.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The good news: Modern warehouse management systems now enable largely automated, scan-based returns processes. Solutions like pLG WMS lay the groundwork for processing returns quickly, transparently, and with minimal manual effort\u2014and even turn what might seem like a cost factor into a competitive advantage.   <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-cee8559e\"><div class=\"gb-container gb-container-cee8559e\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Returns are no longer a special process<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Many companies still treat returns as an exception. In fact, as business volume grows, returns are evolving into a logistics process in their own right, with high demands on speed, transparency, and data quality.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Startups, in particular, often follow the same growth trajectory: In the early stages, returns can still be processed manually. However, as soon as several hundred or thousand returns are received each day, these processes reach their limits. Professional returns management must therefore be organized just as efficiently as the shipping process itself.    <\/p>\n\n\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Consequences of Poor Returns Management:<\/strong>&nbsp;&nbsp;<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>long turnaround times  <\/li>\n\n\n\n<li>high personnel costs  <\/li>\n\n\n\n<li>Delayed Refunds  <\/li>\n\n\n\n<li>Inaccurate inventory  <\/li>\n\n\n\n<li>unnecessary inventory movements  <\/li>\n\n\n\n<li>declining customer satisfaction  <\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-319b5a81\"><div class=\"gb-container gb-container-319b5a81\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Speed Determines Revenue<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Any returned merchandise ties up capital until it is available in inventory in a condition suitable for resale.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s an example: A customer returns an undamaged product. If the return isn&#8217;t processed until three or four days later, the item is listed as out of stock in the online store during that time\u2014even though it could actually be resold immediately.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The faster the inspection and restocking are completed, the sooner the merchandise will be available for sale again. This can make a significant economic difference, especially for high-demand products or seasonal items.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A scan-based process supports precisely this goal: Instead of time-consuming manual documentation, all relevant information is digitally captured and processed immediately upon receipt of goods.  <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-6e2afe35\"><div class=\"gb-container gb-container-6e2afe35\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Scanning Instead of Paper\u2014Getting Started with Automated Processes<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Today, the barcode is much more than just an identification feature. It serves as the starting point for a fully digital process chain. As soon as a return arrives, the employee identifies the shipment by scanning it. This eliminates a large portion of manual data entry and speeds up processing. At the same time, the risk of data entry errors is significantly reduced.      <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-9819013e\"><div class=\"gb-container gb-container-9819013e\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Warehouse management systems such as pLG WMS automatically detect:<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the original order  <\/li>\n\n\n\n<li>the customer  <\/li>\n\n\n\n<li>the article  <\/li>\n\n\n\n<li>the quantity ordered  <\/li>\n\n\n\n<li>Existing serial numbers or lots  <\/li>\n\n\n\n<li>the current processing status  <\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-3235bc97\"><div class=\"gb-container gb-container-3235bc97\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Intelligent decision-making logic replaces manual routines<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Not every return requires the same amount of processing. A modern <a class=\"wpil_keyword_link\" href=\"https:\/\/www.prologistik.com\/en\/warehouse\/warehouse-management-system\/\" title=\"warehouse management system\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"1487\">warehouse management system<\/a> can automatically route returns through different process paths based on the inspection results.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The employee is guided step by step through the respective process. Individual decisions need to be made only where they are actually necessary. This results in standardized procedures with a high degree of process reliability.    <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-f28b6e01\"><div class=\"gb-container gb-container-f28b6e01\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Typical decisions made as part of a returns process:<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Put it back immediately  <\/li>\n\n\n\n<li>Perform a quality inspection  <\/li>\n\n\n\n<li>Arrange for cleaning or processing  <\/li>\n\n\n\n<li>Request a Repair  <\/li>\n\n\n\n<li>Book a secure storage facility  <\/li>\n\n\n\n<li>Prepare for Disposal  <\/li>\n\n\n\n<li>Arrange for the return to the supplier  <\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-ba6e2ef1\"><div class=\"gb-container gb-container-ba6e2ef1\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>pLG WMS digitizes the entire returns process<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">With pLG WMS, proLogistik provides a <a class=\"wpil_keyword_link\" href=\"https:\/\/www.prologistik.com\/en\/warehouse\/warehouse-management-system\/\"   title=\"warehouse management system\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"1488\">warehouse management system<\/a> that seamlessly integrates returns into the overall warehouse logistics process. Instead of managing returns separately, they become part of the same digital process landscape as goods receipt, putaway, <a class=\"wpil_keyword_link\" href=\"https:\/\/www.prologistik.com\/en\/solutions\/picking\/\" title=\"Order picking\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"1481\">order picking<\/a>, and shipping.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All information is processed centrally and is immediately available for further processing.  <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-f13d2ef2\"><div class=\"gb-container gb-container-f13d2ef2\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>pLG WMS supports the returns process with the following functions, among others:<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Scan-based identification  <\/li>\n\n\n\n<li>automatic process control  <\/li>\n\n\n\n<li>mobile data collection  <\/li>\n\n\n\n<li>Real-time inventory updates  <\/li>\n\n\n\n<li>Status Tracking  <\/li>\n\n\n\n<li>Quality Checks  <\/li>\n\n\n\n<li>Return to inventory  <\/li>\n\n\n\n<li>Reporting  <\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-0a89415d\"><div class=\"gb-container gb-container-0a89415d\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Real-time information creates transparency<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For digitalization managers and logistics managers, transparency is a key success factor. A modern warehouse management system provides up-to-date metrics at all times, such as the number of returns received or the average processing time. This and other information (see table below) enable continuous process optimization.    <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, recurring patterns can be identified. For example, if returns of certain products or product variants are becoming more frequent, the findings can be forwarded directly to purchasing, product management, or customer service.   <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-f685a5af\"><div class=\"gb-container gb-container-f685a5af\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>A modern WMS provides the following up-to-date metrics:<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Number of Returns Received  <\/li>\n\n\n\n<li>average processing time  <\/li>\n\n\n\n<li>Re-stocking rate  <\/li>\n\n\n\n<li>Quality defects  <\/li>\n\n\n\n<li>Reasons for Returns  <\/li>\n\n\n\n<li>Utilization of Returns Workstations  <\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-f62ca280\"><div class=\"gb-container gb-container-f62ca280\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Mobile devices speed up processing<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Scan-based returns processes are most effective when used in conjunction with mobile devices. Employees receive all work instructions directly on their mobile scanners or handheld devices.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, the system displays which product is being inspected or where the goods are to be stored afterward. This eliminates any gaps in data flow between paper lists, Excel files, and various IT systems.   <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-61451f68\"><div class=\"gb-container gb-container-61451f68\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>For example, pLG WMS communicates the following information via mobile devices:<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>which product is being tested  <\/li>\n\n\n\n<li>what testing steps are required  <\/li>\n\n\n\n<li>where the goods are to be stored afterward  <\/li>\n\n\n\n<li>what specific considerations need to be taken into account  <\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-e8ca488d\"><div class=\"gb-container gb-container-e8ca488d\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Data Quality Becomes a Competitive Advantage<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The faster a company grows, the more important a consistent database becomes. After all, returns affect numerous areas of the business and key performance indicators.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When returns are processed promptly and accurately, all connected systems benefit from up-to-date information. For customers, this means, for example, faster refunds, up-to-date delivery availability, and transparent processing statuses.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the same time, the company gains greater control over its entire <a class=\"wpil_keyword_link\" href=\"https:\/\/www.prologistik.com\/en\/logistics-lexicon\/supply-chain-management\/\" title=\"Supply Chain\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"1480\">supply chain<\/a>.  <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-55ad4af1\"><div class=\"gb-container gb-container-55ad4af1\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Returns affect numerous business areas and key performance indicators:<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stock <\/li>\n\n\n\n<li>Product Availability in the Store <\/li>\n\n\n\n<li>Financial Accounting <\/li>\n\n\n\n<li>Customer service <\/li>\n\n\n\n<li>Purchasing <\/li>\n\n\n\n<li>Quality management <\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-5fd6ff41\"><div class=\"gb-container gb-container-5fd6ff41\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Scalability for Growing Businesses<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">A key characteristic of successful startups is their dynamic growth. What starts today with just a few hundred orders a day can grow to many times that amount within a short period of time.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns processes must be able to handle this growth without requiring fundamental organizational changes. A warehouse management system such as pLG WMS supports this scalability through standardized workflows and automated decisions, among other features.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This makes it possible to handle rising return volumes without having to increase staffing levels proportionally.  <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-0f63ee41\"><div class=\"gb-container gb-container-0f63ee41\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>pLG WMS facilitates expansion through the following features:<\/strong>&nbsp;<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>standardized workflows  <\/li>\n\n\n\n<li>flexible process rules  <\/li>\n\n\n\n<li>mobile workstations  <\/li>\n\n\n\n<li>Real-Time Control  <\/li>\n\n\n\n<li>automated decisions  <\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-04d5a298\"><div class=\"gb-container gb-container-04d5a298\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>From Cost Center to Optimization Tool<\/strong>&nbsp;&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Modern returns processes not only deliver operational benefits but also generate valuable data for strategic decision-making.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, the information collected can provide insights into products that are particularly prone to returns or seasonal trends. As a result, returns management evolves from a mere cost center into an important source of information for the continuous improvement of the business model.   <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-72459e07\"><div class=\"gb-container gb-container-72459e07\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Possible insights from the data collected in the WMS:<\/strong>&nbsp;&nbsp;<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>products that are particularly prone to returns  <\/li>\n\n\n\n<li>Common Reasons for Complaints  <\/li>\n\n\n\n<li>Quality issues with individual suppliers  <\/li>\n\n\n\n<li>Packaging Defects  <\/li>\n\n\n\n<li>seasonal trends  <\/li>\n\n\n\n<li>Opportunities for Optimization in the Online Store  <\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-a25d5996\"><div class=\"gb-container gb-container-a25d5996\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Future Outlook: Automation and AI<\/strong>&nbsp;&nbsp;&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The digitization of returns management is still in its early stages. The first solutions that use artificial intelligence to automatically classify returns are already being developed.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Possible applications include, among other things, AI-driven prioritization of returns or forecasts of resale probabilities. A powerful warehouse management system provides the technological foundation on which such innovations can be gradually integrated.   <\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-aadf5ae5\"><div class=\"gb-container gb-container-aadf5ae5\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>Using AI for the Automatic Classification of Returns:<\/strong>&nbsp;&nbsp;&nbsp;<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatic image recognition for damage assessment  <\/li>\n\n\n\n<li>AI-Driven Prioritization of Returns  <\/li>\n\n\n\n<li>Forecasts of Resale Probabilities  <\/li>\n\n\n\n<li>Intelligent Storage Location Optimization  <\/li>\n\n\n\n<li>Automated quality assessments  <\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-bc790b72\"><div class=\"gb-container gb-container-bc790b72\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\">Conclusion:&nbsp;&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">In e-commerce, returns are not simply an unavoidable burden of doing business, but rather one of the processes with the <strong>greatest potential for optimization.<\/strong> For <strong>growing startups<\/strong> in particular, fast and error-free processing is crucial to how efficiently capital is utilized, inventory is managed, and customer expectations are met.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Scan-based returns processes can significantly reduce manual tasks, shorten processing times, and prevent errors. <a href=\"https:\/\/www.prologistik.com\/en\/warehouse\/warehouse-management-system\/\" data-type=\"page\" data-id=\"25602\">pLG WMS<\/a> supports this transformation through end-to-end digitization\u2014from identifying returns and applying automated decision rules to updating inventory in real time.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For digitalization managers and logistics directors, this means much more than just more efficient warehouse logistics: they are laying the foundation for <strong>scalable processes<\/strong>, high data quality, and a returns management system that keeps pace with the company\u2019s growth. In this way, an operational challenge becomes a building block for the company\u2019s long-term success.   <\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/section>\n\n<section class=\"gb-container gb-container-5f870d54\">\n<div class=\"gb-container gb-container-7e1f18de\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-top has-text-align-left\"><h2 class=\"headline\" style=\"color:\">You might also be interested in<\/h2><span class=\"subheadline\" style=\"color:var(--color-blue)\">More on the topic<\/span><\/div>\n\n\n<div class=\"gb-grid-wrapper gb-grid-wrapper-c9520ca6\">\n<div class=\"gb-grid-column gb-grid-column-945f31ac\"><div class=\"gb-container gb-container-945f31ac\">\n        \n            <!-- grid -->\n\n\t\t\t        \n                    \n            <div id=\"grid-block_429678547c32dc8ff12d55dcf2405aae\" class=\"grid grid:1  grid-news-home\" >\n\n\t\t\t\t\t\n\t\t\t\t<div class=\"grid-group grid-group-0\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"grid-inner gb-grid-wrapper \">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \n\n            <\/div>\n        \n            \n\t\t\t<!-- else -->\n\n\t\t\t        \n            <!-- end:grid -->\n        \n            \n<\/div><\/div>\n<\/div>\n<\/div>\n<\/section>\n\n<section class=\"gb-container gb-container-0c39e608\" id=\"contact\">\n<div class=\"gb-container gb-container-6c464faf\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-top has-text-align-left\"><h2 class=\"headline\" style=\"color:\"><strong>We will be happy to advise you on our products<\/strong><\/h2><span class=\"subheadline\" style=\"color:\">We are here for you.<\/span><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Give us a call or send us a message. 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solid #f5f5f5;border-right:1px solid #f5f5f5;border-bottom:1px solid #f5f5f5;border-left:1px solid #f5f5f5;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;}.kt-accordion-id60493_a91507-a6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#f5f5f5;font-size:22px;line-height:1em;text-transform:uppercase;color:var(--color-navy-blue);padding-top:20px;padding-right:30px;padding-bottom:20px;padding-left:30px;}.kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap 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.kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id60493_a91507-a6 .kt-blocks-accordion-header:focus-visible{color:var(--color-navy-blue);background:#f5f5f5;}.kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--color-navy-blue);}.kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--color-navy-blue);}.kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#f5f5f5;}.kt-accordion-id60493_a91507-a6 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id60493_a91507-a6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--color-navy-blue);background:#f5f5f5;border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}.kt-accordion-id60493_a91507-a6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id60493_a91507-a6:not( 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.kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#f5f5f5;}@media all and (max-width: 1024px){.kt-accordion-id60493_a91507-a6 .kt-accordion-panel-inner{border-top:1px solid #f5f5f5;border-right:1px solid #f5f5f5;border-bottom:1px solid #f5f5f5;border-left:1px solid #f5f5f5;}}@media all and (max-width: 1024px){.kt-accordion-id60493_a91507-a6 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id60493_a91507-a6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id60493_a91507-a6 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id60493_a91507-a6 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id60493_a91507-a6 .kt-accordion-panel-inner{border-top:1px solid #f5f5f5;border-right:1px solid #f5f5f5;border-bottom:1px solid #f5f5f5;border-left:1px solid #f5f5f5;}.kt-accordion-id60493_a91507-a6 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id60493_a91507-a6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id60493_a91507-a6 kt-accordion-has-11-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane60493_5e6f6b-1c\" data-aos=\"fade-up\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How many returns are there in Germany each year?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">In Germany alone, more than 500 million shipments containing over one billion items are returned each year\u2014the fashion and textile industries are particularly affected, with a return rate ranging from 20 to 50 percent.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane60493_16a36c-3b\" data-aos-delay=\"150\" data-aos=\"fade-up\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What are the costs associated with a single return?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Each return costs retailers an average of 5 to 10 euros for shipping, inspection, and processing. In total, this results in losses amounting to billions\u2014not to mention external costs from CO\u2082 emissions of about 1,500 grams per returned fashion item. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane60493_c5275f-5b\" data-aos-delay=\"300\" data-aos=\"fade-up\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why is speed so important in returns processing?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">As long as a returned item has not been inspected and restocked, it ties up capital and is not available as inventory in the online store. The faster the processing, the sooner the item can be resold\u2014especially in the case of high-demand or seasonal products. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane60493_4900a0-39\" data-aos-delay=\"450\" data-aos=\"fade-up\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How exactly does pLG WMS support the returns process?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Using scan-based identification, the system automatically recognizes the original order, the customer, the item, the quantity, serial numbers or lot numbers, and the processing status. This eliminates a large portion of manual data entry and reduces data entry errors. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane60493_ae2224-e5\" data-aos-delay=\"600\" data-aos=\"fade-up\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What decisions does the system make automatically?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Depending on the inspection results, pLG WMS directs items along different process paths\u2014such as immediate restocking, quality inspection, cleaning\/reprocessing, repair, posting to quarantine stock, disposal, or return to the supplier. Employees are guided through the process step by step. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane60493_5427d1-f2\" data-aos-delay=\"600\" data-aos=\"fade-up\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What role do mobile devices play?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Employees receive work instructions directly on scanners or handheld devices\u2014such as which product is being inspected, what inspection steps are required, and where the goods should be stored. This eliminates any gaps between paper lists, Excel files, and IT systems. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane60493_d563c8-4f\" data-aos-delay=\"600\" data-aos=\"fade-up\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What key metrics does a modern WMS provide in real time?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">These include the number of returns received, the average processing time, the restocking rate, quality defects, reasons for returns, and the utilization rate of the returns workstations.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane60493_38ad0e-94\" data-aos-delay=\"600\" data-aos=\"fade-up\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do growing e-commerce companies benefit from automated returns processes?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Standardized workflows, flexible process rules, and automated decisions make it possible to handle increasing volumes of returns without proportionally increasing staffing costs\u2014a key factor for scalable growth.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":258,"featured_media":60477,"parent":18099,"menu_order":49,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-60493","page","type-page","status-publish","has-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Efficient Returns Management \u2794 Scan-Based with pLG WMS<\/title>\n<meta name=\"description\" content=\"Automated, scan-based returns processes with pLG WMS \u2794 reduced manual tasks, shorter processing times, and minimized error rates\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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